Acleda Bank, one of the biggest commercial banks in Cambodia, aims to have all its branch offices in Cambodia fully digitalised in the near future with high tech tools that will give customers self-service access to all operations, a senior executive said.
So Phonnary, executive vice president and CEO of the bank, told Khmer Times yesterday that Acleda has already digitalised two of its offices in the capital.
“Now our first two branches – the office in Aeon Mall II in Saensokh and the one in Mok Kampol district – have been digitalised and equipped with advanced technology that eliminates the need for face-to-face interactions, although traditional services are also available.
“Within the next five years, we hope to have all our 262 branches across the country digitalised in this way,” she said, adding that the bank has an experienced management team, tech-savvy employees, and a 24-hour call centre to help clients using their self-service equipment.
Besides visiting a physical branch office, customers can also use their mobile phones for all their banking needs, she said, as well as the hundreds of ATMs the bank has around the country, which can be used for depositing, withdrawing and transferring cash, among other transactions.
