Agents gain visa edge

BANGKOK : Travel agents gain an edge in managing visa and passport services for their clients, through Visa Pass, Amadeus’ latest solution suite.
Amadeus calls it a new hassle free visa management solution that will help travel agents in Asia Pacific to alert and assist their clients to manage visa and passport requirements.
The tool comprises three solutions that allow travel agents to complete travellers’ visa and passport needs across the entire booking process, no matter where they are travelling.
• Pre-booking: For repeat customers, travel agents are promptly alerted of travellers’ visa and passport expiry dates via email and queue messages.
• Booking: Once a booking has been made, Amadeus Visa Pass will automatically check visa requirements according to traveller’s nationality and intended destination. The requirements will then be added into the Passenger Name Record (PNR) for easy tracking and reference by the travel agent.
• Post-booking: Amadeus Visa Pass can help travel agents easily create, track and update visa request applications through the visa tracking portal, and send progress notifications directly to the traveller.
“The travel potential in Asia Pacific is unmatched anywhere else in the world,” commented Leon Herce, VP, Distribution Commercial, Amadeus Asia Pacific.
“However visa processing is often complicated. Our goal is to simplify the visa management process as much as possible for both the travel agency and the traveller.”
“Amadeus Visa Pass completely changes the way travel agents can handle the visa process on behalf of their customers, which will undoubtedly remove some of the hassle commonly associated with visas in Asia Pacific,”
The tool claims to reduce the manual processing needed by a travel agency, therefore reducing the chance for errors. Information can be synchronised with a traveller’s PNR so the travel agent is kept informed throughout the entire process.

Sourced: ttrweekly