Virgin Australia introduces world first pop-up check-in service

Virgin Australia announced it will be the first Australian airline to launch a pop-up check-in and baggage drop service to make it easier for travellers and relieve congestion at major Australian airports.

The service will:

• Provide guests with the convenience of seat and baggage check-in away from the airport at locations such as cruise ports, conference venues and hotels;
• Ensure secure and convenient transport of luggage straight to the airport;
• Reduce waiting times at the airport, allowing customers to head straight to their departure gate.

The service, created by Off Airport Check-In Solutions (OACIS) uses Amadeus’ Airport Common Use Service cloud technology to work remotely with Virgin Australia’s system to provide travellers with a check-in and baggage service that can be accessed from anywhere, according to customer demand.

Travellers disembarking from Sydney’s Overseas Passenger Terminal and White Bay Cruise Terminal will be the first to use the new check-in and baggage drop service, with Virgin Australia staff also available to assist guests.

Group Executive Virgin Australia Airlines Rob Sharp said, “Over 1.5 million passengers are transported to and from Sydney by cruise ship in peak season and many of those who disembark at Sydney’s cruise terminals then fly to another destination,

“This new service means tourists can check-in and drop their bags off once their cruise ship has docked, and can then enjoy the freedom to explore the city, bag-free, before taking off to their next destination.

“In addition, this service will help ease airport congestion as these passengers will now be checked in and ready to go for their flight,” Mr Sharp said.

Minister for Roads, Maritime and Freight, Melinda Pavey, said the introduction of the new service is a win for Australia’s $5.3 billion cruise industry, of which New South Wales holds 58 per cent of the market share.

“This year’s cruise season is a record breaker for New South Wales with 350 cruise ships to visit Sydney and now the thousands of passengers disembarking a cruise ship each day at one of Sydney’s cruise terminals can enjoy a streamlined travel experience with the new service.

“The cruise ship industry shows no sign of slowing and remains the fastest growing tourism sector in Australia — almost 1.3 million Australians go on a cruise each year and the cruise industry is worth $5.3 billion nationally, with 58 per cent attributed to NSW,” she said.

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