Garuda Indonesia implements new passenger service system

26 Jun 2013  2036 | World Travel News

JAKARTA - Delivering a “Seamless Travel Experience” to passengers as Garuda Indonesia will be joining the SkyTeam in 2014.

As part of the commitment to better serve its customers and in line with preparations to join the SkyTeam alliance, Garuda Indonesia will be implementing the newest generation of passenger systems, the “Amadeus Altea”, starting from June 30, 2013. The cut-over to the new system will ensure that Garuda Indonesia can continue to meet passengers’ needs in the future.

The Altea Passenger Services System (PSS) will replace Garuda Indonesia’s old reservation system, ARGA, which has been used since 1990. The cut-over has been carried out in stages, through various phases over a span of 18-24 months. A complete system cut-over will take place on June 29, 2013 at 10pm and will be completed by June 30, 2013 at 1pm (Singapore time).

President and Chief Executive Officer (CEO) of Garuda Indonesia, Emirsyah Satar, said that the cut-over is part of the airline’s strategic expansion program through its “Quantum Leap 2011-2015” program. “With the constant rise in passenger volume, flight frequency, and an expanding fleet, implementing this new passenger services system is a necessity if we want to ensure that we continue to provide a comfortable and seamless travel experience for our passengers,” said Emirsyah.

Importantly, the cut-over is one of the stages that must be completed by Garuda Indonesia prior to joining the global SkyTeam, as members of the alliance already currently operate with the system and is therefore vital to enable a smooth integration with other members. “Furthermore, by implementing Altea, Garuda Indonesia will be able to continue increasing productivity, efficiency, revenue and reliability in the future. Altea will ultimately simplify business processes in our on-going transformation program,” he added.

The new PSS, Altea, is a platform system used by all the airline members in the “Sky Team” global alliance, which will connect Garuda’s system to other SkyTeam members, namely KLM, Air France, TAROM, Air Europa, Czech Airlines, MEA and others. The “Amadeus Altea” system enables members of the global alliance to share information/data on seat availability, air tariffs, bookings and ground handling through the check-in and frequent flyers services of each airline.

In the forthcoming cut-over, Garuda Indonesia’s reservations and ticketing system will be inaccessible on Garuda Indonesia websites including garudaindonesia.com.sg/ and call center. Passengers who are making reservations or purchasing tickets are encouraged to do so prior to the cutover taking place at midnight or after the completion of the process at 1pm on 30 June 2013 (Singapore time).

However, all of Garuda Indonesia flights will continue to operate normally during this final transition period. As Garuda Indonesia always recommends, it will be necessary for passengers travelling on electronic tickets to bring a copy of their e-tickets with them to the airport. While no additional queuing is currently expected, passengers may wish to arrive at the airport earlier than normal in case of any unexpected congestion resulting from this cut over.

 

Sourced: TravelDailyNews

Recommended Cambodia Tours

Cambodia Day Tours

Cambodia Day Tours

Angkor Temple Tours

Angkor Temple Tours

Cambodia Classic Tours

Cambodia Classic Tours

Promotion Tours

Promotion Tours

Adventure Tours

Adventure Tours

Cycling Tours

Cycling Tours