Garuda Indonesia named '2012 domestic airline of the year'

 Garuda Indonesia, the airline of Indonesia,  was voted ‘2012 Domestic Airline of the Year’ in the Customer Satisfaction Awards conducted in Indonesia by Roy Morgan, the Australian-based independent international research institute. The award was presented to Garuda Indonesia President and CEO, Emirsyah Satar by Roy Morgan’s Regional Director, Asia, Debnath Guharoy and its International President, Ira Soekirman in Jakarta.

The ‘2012 Domestic Airline of the Year’ award was based on a survey conducted by Roy Morgan involving 28,000 consumers in Indonesia, in which each respondent was asked to evaluate all products and services used or consumed in the past year, including services by national airlines.

In Australia, Garuda Indonesia was also voted ‘The Best International Airline’ for three months in the 2012 Roy Morgan Customer Satisfaction Awards, beating Singapore Airlines, Air New Zealand, Emirates, and Cathay Pacific. The assessment was of airlines serving flights to Australia.

Commenting on the new domestic award, Bagus Y. Siregar, Vice President for Garuda Indonesia Australia and SWP said: “We’re very pleased that our emphasis on customer service has being recognised and appreciated both domestically and by our Australian passengers.”

The airline’s ongoing commitment to carrying out its business transformation and achieving significant improvements has earned it a number of accolades for the 2012 year: In July 2012, Garuda Indonesia was recognised as ‘The World's Best Regional Airline’ as well as ‘The Best Regional Airline in Asia’ by SkyTrax, the industry’s most prestigious recognition of excellence. Most recently, Skyscanner Asia Pacific Awards named Garuda Indonesia the Best Longhaul Airline Catering 2012.

Sourced: etravelblackboardasia