Etihad deploys new baggage tracking system

Etihad Airways has agreed to deploy SITA‘s technology to track its passengers’ baggage.

SITA’s new BagJourney system allows airlines to monitor the location of passengers’ bags throughout their journey, from check-in to the destination airport. This is intended to reduce incidents of lost or mishandled baggage.

“We are always looking for ways to improve the guest experience, and we know that delayed luggage is a major pain point,” said Etihad’s chief information & technology officer, Robert Webb.

“With SITA’s BagJourney, we can follow guests’ bags through every stage of their travels, which helps reduce mishandling and delays. We can also provide the latest baggage tracking information to crew while they are on the move via CrewTablet, our tablet application for crew operations, so we can address any problems more quickly.”

BagJourney uses data that passes through SITA’s global baggage messaging and distribution service, BagMessage, and provides it to Etihad via a web-based application. This information can then be shared with Etihad’s flight crew and airport staff.

In future, the airline could also extend this service to guests so they can follow their own bags via a smartphone app.

According to SITA’s 2015 Baggage Report, just 7.3 bags per thousand passengers were mishandled in 2014, down from a peak of 18.88 bags in 2007.

sourced:traveldailymedia.com