29 Jul 2019
In a statement on Thursday, J Trust, a Japanese financial institution, said the transfer of ownership was progressing as expected and explained to ANZ Royal Bank users the changes that will follow in upcoming weeks as a result of such transfer.
J Trust confirmed that J Trust Royal Bank will commence serving corporate and individual customers across Cambodia on August 19.
“J Trust strives to be a company that provides financial services unconstrained by existing paradigms,” the announcement said.
According to the announcement, there will be no change to existing account numbers. ANZ Royal issued chequebooks will be replaced eventually but will remain valid for 12 months following the transition.
Moreover, the bank will put on hold the opening of new customer accounts, including term deposits, current accounts, and payroll accounts starting at 4 pm on August 14. Account opening services will resume as normal when J Trust Royal opens for business on August 19.
The J Trust Royal branches in Tuol Kork, Kramuon Sar, Olympic Market, and Independence Monument will be open for business starting 9 am on August 19. All J Trust Royal branches will return to normal business hours (8 am-4 pm) starting August 20.
Regarding ATM Access, starting at 5 pm on August 13, there will be a gradual shutdown of ANZ Royal ATMs, with all ATMs closed by 4 pm on August 16. ATMs will be back online through a phased approach starting August 19.
Holders of ANZ Royal Visa credit cards, Visa debit cards, and ATM cards will not be able to use them throughout the transition period, starting at 5 pm on August 16. This includes ATM cash withdrawals, purchases at merchant terminals, and online purchases. Visa credit cards and Visa debit cards will be available August 19.
All ANZ Royal cards will remain valid for up to 12 months following the transition until they are gradually phased out and replaced by J Trust Royal branded cards. ANZ Royal will put on hold the issuing of new Visa credit and debit cards on July 31, according to the statement.
Mobile top-ups will be disabled on August 2 while electricity bill payments will follow suit on August 9.
ANZ Royal retail internet banking will be decommissioned at 5 pm on August 14, and all ANZ Royal internet banking users will be automatically transferred onto the J Trust Royal platform. Customers may start using J Trust Royal internet and mobile banking on August 19.
Before users can access J Trust Royal internet banking, however, they will need to update their mobile phone number and receive a new customer identification number. After the transition they will no longer require a physical token to access J Trust Royal internet banking, which will use digital tokens, it said.