Alaska Airlines ranks highest in traditional network carrier satisfaction rankings for fifth straight year

For the fifth consecutive year Alaska Airlines has been ranked highest in airline customer satisfaction among traditional network carriers by J.D. Power and Associates in their 2012 North America Airline Satisfaction StudySM.

The airline ranked highest in four of the seven measures assessed including check-in, reservations, flight crew and boarding/deplaning/baggage.

J.D. Power and Associates’ 2012 North America Airlines Satisfaction StudySM is based on responses from more than 13,500 passengers who flew on a major North America carrier between July 2011 and April 2012.

The study measures overall customer satisfaction based on performance in seven measures: cost and fees, flight crew, in-flight services, aircraft, boarding/deplaning/baggage, check-in and reservations.

Alaska Airlines and its partner, Horizon Air, are based in Seattle and together fly to over 90 destinations in the United States, Canada and Mexico.?

From Australia, passengers can connect with Alaska Airlines in Los Angeles, San Francisco and Hawaii.?

Alaska Airlines is represented in Australia by World Aviation Systems.? For more information or to make a booking, contact 1300 855 057.

Sourced: etravelblackboardasia