Ecolodge staff undergo hospitality training for love of environment

A Bangkok university this week delivered a series of hospitality workshops to staff of an ecotourism outfit at Khao Sok National Park in southern Thailand.

Over two days, Assumption University’s Department of Hospitality and Tourism Management trained 22 employees of the eco-friendly Aurak Community Lodge, comprising front office personnel, housekeepers, waiters and back of house staff, all from local villages.

The training was led by project coordinator Scott Smith from the university and sponsored by Bangkok-based Yaana Ventures.

Ahead of the workshop, Smith prepared a service audit and worked with management and staff to develop a training programme to meet the needs of the lodge, whose guests are mostly from Europe, the US and Singapore. These visitors typically want informed, zero-impact nature activities such as forest hiking and kayaking in the park.

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